About the ACC Certification Dashboard

The ACC Certification Dashboard gives you insight into the medical certificates you have issued over the past two years. You can get a detailed view of your ‘fully unfit’ and ‘fit for selected work’ certifications and overall claim data, and filter this information based on work type, injury type, age band and ethnicity. You can also see a comparison of your data versus national and regional averages.

Read on to learn more about how to use the dashboard and interpret the individual measures. 

On this page

General information

Current version

CareSuite version 2.1.0

Known issues in this version

Medtech

  • The download report feature does not open in a new window, which prevents access to the report. To download your report, please use the built-in print functionality in the ALEX browser.

How to use this dashboard

The main dashboard view shows your information in chart form with no filters applied.

Switching between Charts and Tables

To toggle between viewing Charts and Tables, select the view button:

Date ranges

In chart view, the date range is fixed to the last three completed months. In table view, you can switch between viewing the last three months of this year, the last three months of last year, or both. To change the date range in table view, select the date range button:
 

Downloading your data

You can download your claim data by selecting the Download report button:  

This will download the current view in PDF form. 

If you are in Charts view, it will download a report containing all of the charts with the currently applied set of filters. 

If you are in Tables view, it will download a report containing the table or tables for the currently applied set of date ranges and filters.

Using filters

To access filters, select the filter button:  

This will open the Filter panel, where you have different options depending on whether you are in Charts view or Tables view. Select “Apply” to apply your choices, “Cancel” to exit the filter panel without applying changes, and “Reset” to reset your filters to their default values. Your selected filters will appear in the Selected filters panel above the charts or tables.

Filters in Chart view

  • Location: Choose one location to compare your certification data against. You can choose from National, or other regions your patients were based in. The default is the region where most of your patients are based.
  • Work type: Choose one or more to view data related only to those work types. If none are selected, then no filter will be applied – this is also the default.
  • Injury type: Choose one or more to view data related only to those injury types. If none are selected, then no filter will be applied – this is also the default.
  • Age band: Choose one or more to view data related only to those age bands. If none are selected, then no filter will be applied – this is also the default.
  • Ethnicity: Choose one ethnicity to view. Selecting Total will show data for all ethnicities – this is also the default.

Filters in Table view

  • Location: Choose one location to compare your certification data against. You can choose from National, plus any region where you practice. The default is National.
  • View claims by: Select the category that you want to view data for. You can choose from Work type, Injury type, Age band, and Ethnicity. The default view is Work type.

Information about the data in this dashboard

Your dashboard includes information on:

All ‘earner’ and ‘potential earner’ status injury claims that have received a medical treatment in the latest reporting period – ie where you invoiced ACC for a consultation / treatment or provided a medical certificate to a patients who had an injury claim with ACC, except for:

      • patients whose ACC claim is classified as a serious injury,

      • or any patients being treated by ACC as a long-term service claim, 

    The reporting period is the most recent 3 month period and the same period last year.

    Patients whose claims are defined as serious injury claims tend to be those who have a tetraplegia or paraplegia, a moderate or severe brain injury, an incomplete spinal cord injuries or an injury that is comparable to these diagnoses.

    Patients classified as a long-term service claims are those who have been assessed as unlikely to achieve vocational independence prior to reaching the NZ Superannuation qualifying date.

    The data has been segmented to allow for you to compare different cohorts:

        • Work type – Sedentary work, light work, medium work, heavy work ,very heavy work and where work type has not been stated – these definitions should be familiar to you through the certification process.

        • Injury type – we have aggregated all actual diagnoses used into five main injury groupings. 1) Sprains and strains, which includes soft tissue injuries, sprains, strains, ligamentous injuries,  2) Fractures and dislocation, 3) Concussion, 4) Punctures, stings and Lacerations, and 5) all other diagnoses.

        • Age bands – 0 to 18, 19-35, 36-50, 51-65 and 65 plus.  The age band is based on the client’s age as at the end of the latest reporting month.

        • Ethnicity – ACC uses total response ethnicity for this data. This means that if a patient identifies as Māori and Pacific , they will be counted in both Māori  and Pacific selections.  The default should be the ‘total’ option which refers to all ethnicities.

        • The regional comparisons used for this data set are based on Health New Zealand’s District Health Board regions.

      Where overlapping dates have been received on medical certificates (e.g. one med cert may go from 1 June 2025) to 14 June 2025 and one med cert is from 7 June to 21 June 2025 the total duration used for analysis is 1 June to 21 June.  When looking at distribution of days on medical certificates however, both of these medical certificates would be classed as 14 days duration.

      Information on medical certification is based solely on where you have issued the medical certificate. 

      Information on weekly compensation durations is based on where you have issued at least one medical certificate for that patient during the period of weekly compensation. The total weekly compensation days paid will include periods of incapacity signed off by others if others have issued a medical certificate on the same claim.  Likewise information on medical certificates you signed for a patient would be included in the weekly compensation durations in the reports of others where both you and they had signed off a period of incapacity on the claim.

      This data is subject to change as records, such as weekly compensation, medical certificates, and payments can be back-dated. This means that if you review results that you printed on a previous date, the results for the same period, may be slightly different.

      The comparator group is based on the aggregated data of all General Practitioners (GPs) and Nurse Practitioners (NPs) who have been authenticated to receive this dashboard.  Data from GPs and NPs who have not been authenticated is not included.

      How the measures are calculated

      Chart view

      1. Patients reviewed
        • How many patients you reviewed during the selected time period.
      2. Patients provided with a medical certificate
        • Of the patients you reviewed, the number and proportion of those patients to whom you issued a medical certificate.
      3. Patients provided with a fully unfit medical certificate
        • Of the patients you reviewed, the proportion of them who were issued with ‘fully unfit’ medical certificates.
      4. Average fully unfit time per medical certificate
        • For the medical certificates issued in measure 3, the average ‘fully unfit’ time per certificate.
      5. Fully unfit incapacity time per medical certificate
        • The same as measure 4, but showing the distribution of incapacity time across different duration ranges.
      6. Total fully unfit incapacity time per claim
        • The same as measure 5, but showing the distribution of incapacity time across the entirety of the patients’ ACC claim, which may consist of more than one medical certificate.
      7. Patients provided with a fit for selected work medical certificate
        • Of the patients you reviewed, the proportion of them who were issued with a mix of ‘fully unfit’ time off work certificates and ‘fit for selected work’ certificates, or ‘fit for selected work’ certificates only.
      8. Total fit for selected work incapacity time per claim
        • The distribution of ‘fit for selected work’ incapacity time across the entirety of the patient’s ACC claim, which may consist of more than one medical certificate.
      9. Average weekly compensation days per claim
        • The average number of days of income compensation (weekly compensation) received by patients who have returned to work.
      10. Total weekly compensation days per claim for patients no longer receiving weekly compensation
        • The same as measure 9, but showing the distribution of compensation across different duration ranges.
      11. Weekly compensation days per claim for patients still receiving weekly compensation
        • The same as measure 10, but showing the distribution for patients who are still receiving weekly compensation.
       

      Table view

      1. Patients reviewed
        • As for measure 1 in chart view.
      2. Patients provided with a medical certificate
        • As for measure 2 in chart view.
      3. Fully unfit medical certificates
        • As for measure 3 in chart view.
      4. Average fully unfit incapacity time per medical certificate
        • As for measure 4 in chart view.
      5. Average fully unfit incapacity time per claim
        • For your claims, the average fully unfit incapacity time.
      6. Fit for selected work medical certificates
        • As for measure 7 in chart view.
      7. Average fit for selected work incapacity time per claim
        • For your claims, the average fit for selected work incapacity time.
      8. Average weekly compensation days per claim
        • As for measure 9 in chart view.
      9. Patients still receiving weekly compensation
        • The total number of your patients still receiving weekly compensation.
      10. Average weekly compensation days per claim for patients still receiving weekly compensation
        • For the patients in measure 9, the average compensation days per patient.